Consultancy and Tech
Attrition reduced by:
Satisfaction Increased to:
- Candidate Satisfaction surveys increased from 75% to 90%
- Acceptance rate averages 80%
- Over half On-boarders complete their profiles – an important indicator for engagement
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
They work with the world’s leading brands to enhance and transform the way they do business. Passionate people are Capgemini’s Ace of Spades.
Capgemini has digital transformation at the heart of their organisation. Whether through servicing customers - “By bolstering your ability to harness the right technology, we help you become more agile and competitive”. Or through their People Strategy.
After all – an organisation which has people at the heart of their business proposition “applying the human touch to business and technology”, the way they engage with new and existing employees is a real mirror of this philosophy.
They recognised that the way they On-Boarded new hires needed to be reviewed and improved. This was a critical point in their relationship with new starters, and a tech led experience would demonstrate that ‘digital’ was at the heart of their culture too.
“But we recognised it was a risk” – says Ben Rubery, Apprenticeships Lead for Capgemini. “After all, when our aspiration is to deliver a tailored experience throughout our recruitment process, it felt a little counter intuitive to depend upon a platform which automated the approach. So we were delighted when it had such a positive impact – firstly with our experienced hire community and latterly with Graduates and Apprentices”.
Capgemini deployed Hollaroo’s On-Boarding solution primarily in the UK, and soon to be expanded through the network.
Two years on and Capgemini are launching Version Two of Be Ready which underpins their On-Boarding approach.
Initially with process efficiency at the heart of their thinking – reducing the amount of paper, increasing the level of engagement and helping individuals to prepare for day one earlier, were the objectives from implementing a digital onboarding solution. Consistency would provide a better experience and personalisation could still be achieved without 1:1 connection through email.
Over time and supported by the team at Hollaroo, Capgemini has refined their approach further. With more granular insight into candidate behaviour, they’ve been able to better understand the preferences of different audiences and develop impactful ‘moments’ of engagement. After all – if they’re aligning themselves to the technology ‘giants’ (the Apples and Googles of this world) then it’s important that they continue to refine and improve their approach all the time.
Karen Nicholson Jones – Hollaroo’s Customer Success Director says “the onboarding programme for Capgemini has developed over time. We’ve been continually improving the experience for both on-boarders and ambassadors. It’s all about focusing on sometimes subtle and small changes which can have a great result. Unlike most HR systems, which can sometimes be rather clunky, I’m most proud of the now personalised, and enjoyable experience we’re able to deliver.”
What’s next – was the obvious next question to pose to Ben.
“We’re focused on further personalisation, creating a really dynamic and intelligent experience for our new starters” says Ben, who rightly is evaluating the approach through the eyes of his demanding and tech savvy graduates and apprentices. “Now we’ve had the experience of running the process for a couple of years, integration into other systems will make sure we have a seamless and consistent approach. After all – we’re market leading ‘innovators’, so we need to be sure our people processes are equally as impressive!”.